Delivery Policy

 

Thank you for visiting and shopping at Ctroniq Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 2 – 3 business days. Avoid any delivery delay by providing your full address along with your contact details.

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipping method                Estimated delivery time              Shipment cost

In-house Delivery                        2-3 business days                                  Free*

 

*Orders that include 100 AED or more from Ctroniq Store, qualify for FREE Shipping. With FREE Shipping, your order will be delivered 2-3 business days after all of your items are available to be shipped.

15 AED shipping Fee is charged under 100 AED purchased (Inside DUBAI) via our In-house Shipping Team

25 AED shipping Fee is charged under 100 AED purchased (anywhere in UAE) via our In-house Shipping Team

  • Above charges are for online purchases made through website

  • The Estimated time duration for the shipment to reach the customer for online purchases through website

    • Local - 7 days

 

 

Delivery delays can occasionally occur.

 

 

My Website www.ctroniq.com ships to addresses within the UAE addresses.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Ctroniq Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Ctroniq Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside the U.A.E.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

©2020 Ctroniq Ltd. All rights reserved

HEADQUARTERS

Ctroniq London

78-80 Borough High Street, 1st Floor, London, UK SE1 1LL 

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Ctroniq Dubai

Office 201 BB03 Bay Square, Al Asayel Street, Business Bay - Dubai, UAE