Thank you for visiting and shopping at Ctroniq Store. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 2 – 3 business days. Avoid any delivery delay by providing your full address along with your contact details.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping method Estimated delivery time Shipment cost
In-house Delivery 2-3 business days Free*
*Orders that include 100 AED or more from Ctroniq Store, qualify for FREE Shipping. With FREE Shipping, your order will be delivered 2-3 business days after all of your items are available to be shipped.
15 AED shipping Fee is charged under 100 AED purchased (Inside DUBAI) via our In-house Shipping Team
25 AED shipping Fee is charged under 100 AED purchased (anywhere in UAE) via our In-house Shipping Team
Above charges are for online purchases made through website
The Estimated time duration for the shipment to reach the customer for online purchases through website
Local - 7 days
Delivery delays can occasionally occur.
My Website www.ctroniq.com ships to addresses within the UAE addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Ctroniq Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Ctroniq Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.A.E.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.